Free delivery when spending R750 or more

Help

General troubleshooting

Please call our office on +27 (0)21 865 2895.  You can also email ezanne@ernstgouws.co.za with your query.

 

Shipping fee?

We charge a flat shipping rate of R99 per order. However, that charge falls away for all orders over R750.

 

How will my wine be delivered?

We make use of a national courier service for door to door deliveries anywhere in South Africa.

 

How long will my wine take to arrive?

Deliveries take 2 to 3 business days depending on whether we have to pack the order first and where in South Africa you’re located.

 

Can I trace my order?

Yes, each order is delivered on a waybill with a unique reference number. You can use the contact details above to find out where your order is should it not be delivered within the allotted timeframe.

 

Breakages and faults.

We will fully replace any goods which were damaged during delivery or appears to have a defect.

 

Can you assist me with wine for my wedding, event or as a corporate gift?

Yes, we certainly can. Please contact us using the details provided.

 

Do you do mixed cases?

Yes, please feel free to order mixed cases in the variety of your choice. Cases are packed in multiples of 6 bottles, but this is not a requirement.

 

General terms and conditions

Alcohol is not for sale to anyone under the age of 18 years.

Please consume our products responsibly.

Our online shop is for purchases in South Africa only.